سياسة الاسترداد

 

RETURN POLICY

• We offer returns worldwide for returnable brands. Please note the return fee per parcel is £15.
• Goods must be returned within 14 days of receipt. Anything returned outside of this period constitutes a final sale, however, you may be offered a credit note at our discretion.
• Please note some made-to-order and made-to-measure items are not eligible for return. Please check the product page for these details.
• The goods must be returned new, and unused, with all the garment tags still attached, with their original packaging. 
• Goods must be returned in the same condition as they were received. Cult Mia cannot accept damaged or soiled goods. If an order arrives damaged, please inform Customer Care immediately showing proof of damage.
• Upon receiving and approving a return request, Cult Mia will provide you with a Return Label. Please note all import duties/taxes associated with the return are the responsibility of the customer.
• Please note that Cult Mia cannot accept responsibility for goods that fail to reach the provided Return Address. Therefore, we recommend that you use the Return Label provided, as we cannot be held responsible for the non-delivery of returned goods.
• All correctly returned items will be credited as a refund to the original purchaser’s credit card. Please note that the original shipping charge is non-refundable. Similarly, any customs duties you will have borne to receive your order are non-refundable.
• The following may not be returned: personalized items, made to order items, lingerie, hosiery, fragrances, candles, cosmetics, skincare. Please check each individual product page (under the ‘Shipping and Delivery’ tab) ahead of completing your order.
• Please note that we monitor the number of returns made by customers and continued returns in breach of our T&Cs will be flagged and may, at our discretion, lead to future returns being refused.

To return an item: 

• Complete the return form here.
• Cult Mia will provide a Return Label and advise on the most convenient way to return the item(s).
• To ensure that returns are adequately protected in transit, Cult Mia recommends sending the items in the original packaging provided.