Please contact our customer service department. They are always happy to help with any query. Please email customercare@cultmia.com, call us on +44 7553 157 081 or contact us via live chat. We are open from 9 am-6.00 pm GMT, Mon-Fri. Please note we are closed on public holidays and weekends.

We incur high volumes of customer care in peak traffic times, but we will always endeavour to get back to you within 1-2 business days. This time may vary depending on public holidays and weekends.

You can view the brand's size chart on the product page under the Sizing tab. You can also use the Virtual Size room button on the product page to match these size charts against your measurements.

International sizes are slightly different when converted and some designers fit larger or smaller than others. Full size charts per designer can be found on the product page under the Sizing tab, along with other fit information provided by the brand

You can make changes to your order within 30 mins of placing. Once the order has already started its fulfilment process with the brand, unfortunately, we cannot cancel it. However, if it’s not quite right, and eligible to be returned, we’d be happy to help you organize a return.

CULT MIA views and charges all prices in your local currency converted from GPB at the times current exchange rate.

If you pay by debit/credit card or PayPal, CULT MIA will take payment immediately when you order to secure your item.

Visa
MasterCard
American Express
Klarna
Paypal
WeChat Pay
Alipay
Dana
Gcash
AliPay HK
Touch 'n Go

We keep your data private and confidential and only share it with your consent or if legally permitted to. For further details, view the CULT MIA Privacy Policy

Our designers often make small batches of their garments to ensure they are abiding by sustainable practices. This means unfortunately they rarely come back in stock (which is what makes them so unique and special!). However, we can occasionally source more items, so please reach out to our team via livechat with the styles and designer and we would be happy to check for you. Some of our designers are made-to-order, which means they are made specifically for you and don't rely on stock quantities, meaning that they can be purchased year round. 

As our designers offer smaller, limited quantity runs, we aim to provide a fair opportunity to shop our most in-demand styles to all and unfortunately don't offer reservations.

Made-to-order means that the garment will be made specifically for you when you purchase. This helps our brands create less waste, and more of the things you love. 

Made-to-measure means that the garment will be made specifically to your specified measurements (supplied on the product page when purchasing). This means the process is designed to make sure our garments will be an ideal fit for you, regardless of universal sizes. Unfortunately we cannot accept returns on these products 

Pre-order means that this item will be made in a batch when ready by the designer. Some of our designers do this in an effort to be more sustainable and create less waste during production.

CULT MIA offers free shipping on orders over £150. Orders under this amount are charged a flat £15 shipping fee. However, some countries do incur additional customs and duties charges, which are the responsibility of the customer, but are now charged at checkout.

We can only change deliveries addresses if the item has not yet been shipped by the brand. To change your address, please contact us here and supply your order number.

Discount codes are redeemable at the checkout section in Discount Code box. Simply enter the code and press enter. Please note that discount codes cannot be used in conjunction with other promotions.

Our team is unable to reactivate any promotional discounts once they have expired. Promotional discounts and promotional codes are also non-transferable and have no cash alternative.

Use the link here to sign up to our VIP list and get 10% off your first order 

This means that you can have your new item immediately and pay for it in manageable portions. Just sign up as a Klarna customer and nominate the card you want to use and they will schedule your automatic payments for you. This amount is then directly paid to us as the business and you will pay your instalments directly to Klarna.

Yes, we ship worldwide. Please see our Shipping & Delivery section on the product page for more information on costs and delivery time. Please note though that all customs and duties taxes are the responsibility of the customer and are not covered by CULT MIA. Please see your local customs office for more information on these fees.

Some countries incur customs and duties taxes, payable to their local customs agency. As our brands ship from countries all around the world,we charge these fee's directly at the checkout for you.

Once your order is fulfilled by our delivery partners, depending on your location, shipping can take 2-7 business days worldwide. Different shipping times may apply to made-to-measure/made-to-order items. If you ordered from multiple CULT MIA brands and partner boutiques, your items will arrive separately. We'll email you with the tracking information once fulfilled which will supply a more specific delivery date. Fulfilment and delivery window times per product are also listed on the product page.

To create  a more sustainable shopping experience, we have removed all paper invoices from our parcels. Invoices are emailed to the customer instead upon purchase. Please reach out via livechat if you did not receive this via email, and we would be happy to resend.

We offer a refund on most items returned to the designer within 14 days of the delivery date, excluding any delivery costs. All returns policies on CULT MIA are matched the designer's personal website policy. Please note some made-to-order and made-to-measure items are non-returnable. You can find the full return policy per brand under the Shipping & Delivery tab on the product page. Please note, all returns incur a £15 return fee, deducted from your refund.

If you would like to return your order, please use the link here to submit a request.

We will then review the return request to make sure it adhere's to the designers return policy, and issue you will a returns label.

We recommend returning your item in the reusable CULT MIA package provided in order to ensure safe delivery, but if you're unable to do that, please find a suitable box or mailing bag so that items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.

Yes, your courier may be able to collect multiple packages. If you're returning items to multiple CULT MIA brands, you will need to request a separate collection for each package in your account.

Refunds are processed within 2 business days of the item being received and reviewed by the designer. Refunds often take 2-5 business days to appear in your account, depending on your bank, minus your £15 return fee.

If an original delivery cost was applied to your order it won't be included in your refund. Taxes and duties are non-refundable through CULT MIA. However, you may be able to recover these by contacting your local customs office directly.